Regional Vice President, New York Region
Location: New York

Zipcar is the world's leading car sharing service with more than 180,000 members and 5,000 vehicles in urban areas and college campuses throughout 25 North American states and provinces as well as in London, England. As a leader in urban transportation, Zipcar offers more than 25 makes and models of self-service vehicles by the hour or day to savvy city residents and businesses looking for an alternative to the high costs and hassles of owning a car in the city. In November 2007, Zipcar announced a merger with Washington D.C. based Flexcar, immediately expanding operations to more than 50 cities, and enabling future growth into new markets across the United States, Canada, and Europe. For more information, visit www.Zipcar.com.

Summary
We are seeking an energetic, creative, driven Vice President of Operations to join the Zipcar team in New York. This candidate will oversee our rapidly expanding New York Area Operations, working with Senior Leadership based in Boston and reporting directly to the Chief Operating Officer.  This candidate must work well in a dynamic, high growth, entrepreneurial environment.  He/she must be available to travel regionally 25% of the time.

The main purpose of this position is to manage the area’s revenue and expense goals, day-today operations and the continued career development and advancement of staff, and support Zipcar’s high standard for customer service.

Responsibilities include but are not limited to the following:

• Oversee all program revenue goals
• Implement and support company programs and promotions to help generate new leads for optimum new membership growth.
• Maximize member retention through ensuring high levels of customer service and high fleet standards, as well as a variety of innovative programs, launch and usage of product enhancements and responsiveness to member needs and suggestions.
• Ensure that the fleet meets Zipcar’s standards for utilization, operating efficiency, cleanliness, maintenance, safety, brand image, and emissions.
• Ensure the implementation of Zipcar standard policies and procedures for business and financial management.
• Interface with local government agencies to integrate Zipcar with public transportation systems.  Ensure appropriate level of participation in city and community events and establish key relationships.
• Develop relationships with parking operators and commercial and private property owners to support existing locations and expand and develop new locations.
• Identify partners/alliances/opportunities to expand growth in the region.
• Work cooperatively with senior leadership, including, but not limited to, Finance, Information Systems, Human Resources and Marketing. Work with home office to develop optimum local structure to support significant and growing operations and revenue growth. 
• Forecast revenue and expense streams, and managing budget
• Develop, maintain and uphold operational guidelines that represent the Company's brand and operating philosophy.
• Monitor current trends in the industry and make recommendations to the Chief Operating Officer
• Cooperate with Business Development in evaluating and executing new and potential projects.
• Regularly evaluate Standard Operating Procedures (SOP's) and create centralized best practices within facilities to ensure uniform performance from location to location.
• Recruit, hire, train, motivate, direct, coach and evaluate and retain all regional staff.
• Work with senior leadership to develop annual budgets, goals and projections.
• Perform all appropriate staff appraisals in a timely and efficient manner.
• Other duties assigned by Chief Operating Officer

Qualifications
The successful candidate must have the following experience, skills, and education:

• Bachelor’s degree required.  Masters preferred
• 5+ Years in multi-site management experience in the retail, service, hospitality industry or related field
• Proven ability to hire, direct, coach, train, grow, and evaluate staff resulting in a strong retention record
• Prior P&L responsibility and history of sales and profit growth year over year
• Demonstrated experience in the areas of sales, operations, facilities, and finance
• High standards of Quality and Customer focus
• Experience working with government, businesses, and non-profits
• Knowledge of neighborhoods and business districts in the New York area
• Ability to utilize new techniques, ideas and problem solving skills.
• Excellent planning, organization and prioritization managing projects to intended result
• Ambitious and driven.
• Excellent verbal and written communication skills.
• Excellent time management, organizational and follow-up skills.
• Computer literacy in Microsoft Office and contact management software

• Possess honesty and personal integrity.
• Enthusiastic, energetic and personable.
• A proven leader, respected by their team and peers

As a member of the Zipcar Team you will receive:

• Competitive Compensation
• Superior Benefits Package
• Free Membership
• Discounts on services, products and much more

Please send your resume in Word format along with a cover letter and salary history / requirements in email format to staffing@zipcar.com.

While we appreciate every applicant’s interest, only those under consideration will be contacted. We regret that phone calls will not be accepted. EOE

Zipcar, Inc. is an equal opportunity employer.