our leadership team
We are thrilled to have Kaye in the driver's seat at Zipcar. She became President in February 2014, bringing to her new position nearly two decades' worth of experience at Avis Budget Group (Zipcar's parent company), living in numerous Zipcar cities. Most recently she served as the Managing Director, United Kingdom, where she oversaw all aspects of the Avis Budget Group's UK operations, including customer service and fleet management; two things near and dear to Zipcar's heart. Before that, Kaye was Senior Vice President of International Sales and Marketing for North America. She has held numerous other roles during her career at Avis Budget Group in global partnerships, travel industry relations, sales, and business development. So when it comes to putting people behind the wheel, Kaye is second to none.
Kaye received a Bachelor of Business Administration degree from St. Norbert College in De Pere, Wisconsin, and earned a Masters degree in business administration from Loyola University in Chicago, Illinois.
Kaye's favorite Zipcar is Jeep Patriot "Janell", which lives right outside the Zipcar HQ, and her favorite Ziptrip is any that allows her to explore the great neighborhoods in her new home of Boston.
vice president, field operations & revenue management
Delivering a topnotch member experience at Zipcar is incredibly demanding. Fantastic vehicles, in great condition, located near where you live, work and play takes tenacity, dedication and a get it done attitude. Good thing we have Nicole who joined Zipcar in 2012 as our Regional Vice President – East. Her talents pushed Zipcar to even higher levels in our largest markets so we just had to put her in charge of the entire field throughout the US and Canada.
Nicole loves living near the beach, but she is far from the laid back type and approaches her work with the energy of a person fueled by lots of coffee. It’s fitting since her fourteen years in management at Starbucks put her right in the thick of demanding consumers and fast moving operations. Nicole moved on to become vice president of operations at Town Sports International prior to buckling in at Zipcar.
Nicole remains “an avid coffee drinker.” The Garden State native is a big fan of the New York Giants and the Jersey Devils (as required by state bylaws).
Nicole is a graduate of Farleigh Dickinson University, having received a BS in Hospitality Management.
vice president, finance & strategy
When not road cycling (a common passion here at Zipcar) or listening to vinyl records, David devotes himself to finance with lots of experience in mergers and transactional projects. Lucky for us, he merged (sorry, we couldn't resist) with Zipcar in 2013, following a year as vice president and corporate controller at Avis Budget Group. Prior to joining the Zipcar family, David spent a year in finance at AIG, which built on his previous decade with Deloitte.
Born and raised in New Jersey, David is an avid adventurer who thrives in the outdoors, exploring the local scenery by hiking and biking. He also cleans up well to indulge his cultural side through art, good eats, and music. (Bob Dylan and Bonnie “Prince” Billy are currently in heavy rotation.)
True to his Garden State roots, David holds an MBA from Montclair State University in (you guessed it) New Jersey.
vice president, sales & member services
Rick’s trip with Zipcar began in June of 2014 and he oversees the vast array of our key product and sales teams including Zipcar for Business, which mobilizes companies from mom and pop shops to Fortune 500 firms. In addition, he directs our two cutting edge fleet management solutions for governments and businesses: LocalMotion by Zipcar and FastFleet. Rick also oversees the Zipcar University program, our inside sales team and the full complement of our member services & contact centers which are available 24/7. (We always wonder when he sleeps.)
With 25 years of experience in sales and leadership, Rick brings to the table a diverse background from both large and small businesses. Rick has a proven track record of growing existing and new sales and developing key corporate account partnerships. Most recently he was a member of the EcoSure (a division of Ecolab) leadership team in the role of vice president sales & corporate accounts. He has also held leadership positions at Perkins Paper and JohnsonDiversey.
Rick is a graduate of Bryant University with a Bachelor of Science degree in management. Not too long ago, he ditched the ‘burbs to enjoy city life without a car, and hasn’t looked back.
vice president, technology
With a knack for teamwork and a hankering for technology, we know Scott is the right guy to push the pedal and drive the engine that runs Zipcar; our technology team. Scott steers the dedicated and sharp technology crew who work hard to bring wheels when they want them to over a million Zipsters every single day.
Scott began his career as a missile systems engineer (it IS rocket science), developing his problem-solving, design, and analytical skills. Scott spent over 15 years at software firm Passkey, in roles such as Product Manager, Vice President of Engineering, and Senior Vice President of product strategy.
Scott spends most of his free time chasing his two young kids. When he's not catching his breath, you can find him unwinding to bluegrass music and camping, running, or hiking anywhere with an ocean or lake nearby. Scott loves being outdoors so much that, just like 22% of our workforce, he commutes to Zipcar by bike every chance he gets.
Scott received his Bachelor of Science in electrical engineering from Tufts University, and holds an MBA with a concentration in marketing and IT from Babson College F.W. Olin Graduate School of Business.
vice president, product & member experience
With nearly 20 years of product strategy and market research under her (seat)belt, Nichole has a knack for creating the ultimate customer experience. She's held leadership roles at a number of companies, including Showable Media, High Start Group, ProspectPark Consulting, Constant Contact and Intuit.
Lucky for us (and our members) she's brought her talents to Zipcar. Here, Nichole is all about making sure everything runs smoothly for all our Zipsters—on and off the road.
When she isn't thinking about products, you can catch her at the yoga studio, on a hiking trip, or skiing at a nearby mountain. Nichole holds a Bachelor of Science in Business Administration from the University of Delaware and a Master of Business Administration from Babson College.
vice president, marketing
More has changed in the world of marketing during Andrew Daley’s career than he could have ever anticipated when it began over twenty years ago. And he wouldn’t want it any other way. Andrew has held key positions at Starwood Hotels, Reebok International and, quite naturally, several start-ups. He has even spent time as the Vice President of Digital Strategy as a Boston-based agency where he helped define digital and community strategies for many prominent brands, like Stonyfield Farm, PRODUCT (RED) and The Rainforest Alliance.
Andrew’s considerable expertise in the nitty-gritty of marketing, coupled with a boundless passion for all things digital, lands him squarely where we need him. Leading the charge to bring the message of ‘wheels when you want them’ to the world, no matter what the media. (Except yodeling.)
Andrew is a die-hard Boston sports fan (shocking for Boston, we know) and home renovator who, more than anything, enjoys spending time with his wife and three daughters.
Andrew holds an MA in Global Marketing from the European Institute of International Communications in Maastricht, The Netherlands.
vice president, fleet & supply chain
Dan is the go-to guy for making sure our North American vehicles are in tip-top shape, road-ready, and in prime locations right near where our members live, work, and play.
With nearly 20 years of experience in the automotive industry prior to even starting at Zipcar, Dan knows a thing or two about cars. He’s driven his way from Zipcar’s General Manager of Boston, to Region Vice President, to VP of Operations and Service Quality, to VP of New Markets, and to his latest destination as VP of Fleet and Supply Chain.
From launching new markets to expanding the brand globally in Europe and Australia—and tackling all kinds of operations, engineering, sales, customer satisfaction, and city and state policy endeavors in between—Dan’s impact on Zipcar has been both diverse and essential.
When he’s not thinking about four wheels, he’s riding around on two: his motorcycle. Off the road, Dan is a diehard Boston sports fan and a graduate of Boston University’s School of Management.
Len's experience with Zipcar is coming full circle: he first honed his craft at large law firms in San Francisco and Boston, at one point representing one of Zipcar's early investors. Since then, he’s worked in-house, leading the legal functions at Game Show Network Digital and Upromise. Len has also handled a variety of legal matters as Senior Counsel at Boston Scientific. He’s got the legal chops to keep us in line, to say the least.
After earning his bachelor's degree in business at the University of California at Berkeley, Len earned his CPA certification working for Arthur Andersen in New York City before attending law school at New York University.
In his free time Len enjoys swimming, tennis, and skiing. Best of all for Zipsters, he loves all things related to cars.
director, human resources
Maura has the gargantuan responsibility of maintaining our dream team of movers and shakers. She's also no stranger to Zipcar: she worked at Sasaki where two cars lived onsite. Having held numerous HR leadership roles throughout her career, Maura spent some time at Turbine, a division of Warner Brothers Games, Inc. (Got questions about Dungeons and Dragons Online or Lord of the Rings Online? She's our resident expert.)
Though she grew up in America's hometown, Plymouth, Massachusetts, (yes, Plymouth Rock where the pilgrims supposedly landed is super small), Maura currently lives in Norwood with her husband. They count themselves among the ‘nations’ of Boston sports fanatics (they both brought Sox and Pats season tickets to the relationship), and we hear their house is the place to be for tailgating.
Maura also enjoys tennis, live music, theater, and photography. She holds a Bachelor of Arts degree in journalism from Marist College and a Master of Arts in Organizational Communication from Suffolk University.