Penalty Policy
You agree to pay Zipcar the penalties set out in this schedule, plus the fees and related costs incurred, for the specified violation of one or more of the following Rules:
$50 ($35 CAD) per late hour or any part thereof
There is no charge for a reservation under 8 hours canceled or shortened up to 3 hours before it begins. Reservations 8 hours or longer can be canceled 24 hours in advance with no charge.
For reservations under 8 hours canceled or shortened less than 3 hours before they begin, you will be charged for the reservation. For reservations 8 hours or longer that are canceled within 24 hours of their start, you will be charged for the reservation or any remaining portion of it up to a maximum charge of one daily rate for that usage.
Zipcar will charge a $3.50 Service Charge for reservations, extensions or cancelations which are made by a Member Services representative and not through the web site or automated phone system as outlined in section 5.5 of the Contract.
Zipcar will charge $50 ($65 CAD) per violation, plus any costs incurred by Zipcar (including all repair and recovery costs, legal fees, including, without limitation, attorneys' fees) anytime a visit to the vehicle is required (including visits due to pets or smoking in the vehicle, which are prohibited as stated in Rules of Vehicle Use).
Zipcar will charge $20 ($30 CAD) per violation, plus any costs incurred by Zipcar, for any other failure by a Member to comply with any provision of the Contract or the Rules, other than for those violations for which a penalty is specifically provided in this schedule. Without limiting the generality of the foregoing, you will be charged a penalty for any oversight, omission, or negligence on your part that inconveniences Zipcar or other Members, such as failing to return or losing the keys to a vehicle, failing to turn off a vehicle's headlights, causing or permitting damage to a vehicle which requires repair or cleaning of such vehicle (internal or external), returning a vehicle to the wrong place or leaving the car in a restricted parking zone, not paying a parking ticket, returning a vehicle with a gas tank that is less than 1/4 full, failing to advise Zipcar immediately of any theft, vandalism or damage relating to the vehicle, etc. Members charged for such costs shall be entitled to an itemized list of charges. Members may be charged for estimated costs pending final repair.
In accordance with section 6.5 of the Contract, Zipcar reserves the right to cancel a Member's contract in addition to levying the aforementioned penalties if such Member fails to comply with any of the terms and conditions of the said Contract or the Rules.
Amendments - In accordance with Section 2 of the Contract, Zipcar reserves the right to amend the terms and conditions of the present Schedule from time to time after the initial term as it sees fit or necessary, without prior notice. Notice of any change in the terms of these Rules will be delivered to Members in the manner set forth in the Contract.
