frequently asked questions

While all Zipcars are professionally cleaned on a regular basis, each member is responsible for leaving the car in good condition for the next member. Remember, we've gotta work together to keep this whole car-sharing thing running smoothly.

If a car is dirty upon arrival for your reservation, we ask you to call us and report it. We'll do our best to get you into a different car, or, if you'd like to take the Zipcar to a car wash, we'll gladly reimburse your account for a cleaning.