frequently asked questions
What happens if I return a car late?
Please don't. It's likely that someone will be waiting to pick up the car at the end of your reservation. Believe us when we say it's a real drag when your car isn't there on time. Although most members observe that simple rule, sometimes a stronger motivation is needed. Hence, Zipcar has late penalties: $35 per hour with a minimum charge of $35 plus regular hourly charges.
So, when you're making your reservation, book the car for an extra half-hour or hour if you have any doubt about being able to make it back on time. You can also extend your reservation with our automated telephone system (1-866-4ZIPCAR), but keep in mind that it's not always possible to extend your reservation once you have the car — another member may well have already reserved it!
