frequently asked questions

Please don't. It's likely that someone will be waiting to pick up the car at the end of your reservation. Believe us when we say it's a real drag when your car isn't there on time. Although most members observe that simple rule, sometimes a stronger motivation is needed. Hence, Zipcar has late fees: $50 per hour with a minimum charge of $50 plus regular hourly charges.

So, when you're making your reservation, book the car for an extra half-hour or hour if you have any doubt about being able to make it back on time. You can also extend your reservation with our automated telephone system (1-866-4ZIPCAR), via SMS or from the iPhone or Android app. Keep in mind that it's not always possible to extend your reservation once you have the car — another member may well have already reserved it!