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R-E-S-P-E-C-T! Zipcar respects your privacy. Any personal information collected
at this site will be treated with the utmost care. This Privacy Policy describes
how we collect, store and use the information that you provide to us online
through the zipcar.com website. This Privacy Policy does not apply to other
Internet sites even if accessed via our website. If you have any questions
or concerns regarding our Privacy Policy, please contact us in one of the
ways provided below. What is Personal Information? Personal information means any information from which a living individual can be identified directly, or indirectly, in particular by reference to an identification number or to one or more factors specific to their physical, physiological, mental, economic, cultural or social identity. What Personal Information We Collect Our website allows visitors and members to learn about and interact with Zipcar. Zipcar collects personal information about you such as your name, email address, postal address or telephone number only if you voluntarily submit it to us. We automatically collect other information relating to your visit to our website, such as your IP address, the server into which your computer is logged on, your browser type, operating system, browser language and service provider. How We Collect Your Personal Information Zipcar obtains information from you either by you typing in your personal details or by the automatic collection of information about you as you use the website, or from regulatory bodies such as the DVLA. A. Keying in Your Details: If you wish to join Zipcar and reserve Zipcar vehicles, we will ask you to key in standard personal and financial information as you proceed through the stages of our online application, membership agreement and reservation process, in order to approve you as a member and allow you to reserve Zipcars. B. Automatic Collection: We use software known as cookies to facilitate navigation through our website. The first time you visit the website, Zipcar assigns you a unique number, which is stored in the cookie on your computer's hard drive. The cookies help us distinguish new visitors from returning visitors and enable us to measure the electiveness of content on the website and refine that content to suit our visitor's interests. Zipcar cookies do not contain any personally identifiable information. You may desire cookies or set your browser to alert you when cookies are being sent. Some areas of our site may not function properly if you do decline to accept cookies. What We Use Your Information For The principle purposes for which we collect and store your personal and financial information are to process your application and allow you to reserve Zipcars, authorize payment, bill you, respond to your inquiries and generally maintain the account you hold with us. If you apply for Zipcar membership, some of the information you supply must necessarily be shared with our insurance company. We do not share your personal information with our insurance company beyond what is necessary to approve your application. If Zipcar receives a copy of your driving record for insurance purposes, it is destroyed after it is used for its intended purpose. From time to time we may contact members by email with information regarding our products and services. These communications may contain information about our partners, but all emails are originated by Zipcar. If you do not wish to receive marketing information, you can unsubscribe once you join. Zipcar members may control their email and address information, via the settings and preferences. Children's Privacy We do not knowingly solicit or obtain individually identifying information from children under the age of 13. Where We Hold Personal Information The servers used by Zipcar are located within the European Union and in the United States of America. Please note that the laws on holding personal information in the United States of America may not be as rigorous as they are in the United Kingdom. You consent to the transfer of your personal information and financial information for these purposes. To what third parties might we transfer personal information? We do not disclose personal information to third parties for such parties' own marketing purposes. We may disclose personal information to contractors and service providers acting on our behalf or under our instructions for purposes relating to the operation, maintenance, administration, improvement, and oversight of our website and advertising services, or to fulfill individuals' requests for information or service. We may disclose personal information in connection with a corporate transaction, proceeding, or reorganization involving the business activities for which the information is maintained. We may disclose personal information as required by law or when we believe that disclosure is necessary to protect our rights, and/or to comply with a judicial proceeding, court order or legal process served on us on our website. How May I Review and Correct my Personal Information? You have the right to access any identifiable personal information about you that we maintain at the time of your request. Zipcar is committed to providing you with reasonable and practical access to your information to allow you the opportunity to identify inaccuracies. When commercially practicable, if Zipcar is informed of the inaccuracy we will make the appropriate corrects. You may request the updating or amending of any personal information that we hold about you by contacting us in one of the ways provided below. Members can access and edit their personal information at any time through our website on the settings & preferences page. What security measures are used to protect personal information? Zipcar follows industry standards to protect the personal information that we maintain.We adhere to data security standards (DSS) including the PCI Data Security Standard that defines a single-set of worldwide standards for consumer data protection. How might this Privacy Policy be changed? We may change this Privacy Policy from time to time, so it is advisable to review it frequently. Changes to this Privacy Policy will be announced on our website, all amended terms shall automatically be effective [7] days after announcement. Contact Information If you have questions about our handling of personal information, you may write to us at info@zipcar.com or at one of the addresses below. Corporate Identity Zipcar, Inc. is located at 125 First Street in Cambridge, Massachusetts 02141 USA. Zipcar UK, Ltd is located at 10 Greycoat Place, London, SW1P 1SB United Kingdom and the business number is 05911787. This Privacy Policy is effective as of November 27, 2006.
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