man waiting outside due to coronavirus restrictions
man waiting outside due to coronavirus restrictions

Coronavirus business impact results

 

As the strictest lockdown restrictions began to ease, in June we asked Zipcar for Business members their plans, views and priorities as their businesses readied for re-opening. Here's their take on the opportunities - and challenges - ahead. 

 

 

 

Finding new opportunities

food boxes

Finding new opportunities

Members said finding new revenue streams has been key for survival.  You've probably seen your local pubs and cafes start selling essential food items, houseware and even plants as they start to diversify too. Businesses who have been able to source additional items from their suppliers have been able to offer loyal customers a new, even if temporary experience which has enhanced their reputation locally. 

 

20% of members
think Coronavirus will severely impact their business

Finding ways to save money

cafe digital systems

Finding ways to save money

Our members said streamlining processes and reducing costs has been the most effective way for businesses to save money. From implementing digital CRM systems to restructuring teams, it has been a lot for employees to get their heads round very quickly. Unfortunately this has left many businesses with the tough decision to let some employees go or have been able to place them on furlough until they are able to fully re-open. 

79% of Zipcar for Business members
plan to spend more on transport in the next 6 months

Being digital first

online selling

Being digital first

Online selling has also become a major change for many businesses across the UK. No longer a 'nice to have', a digital presence has been vital to keep customers connected with businesses during these changing times, and allow businesses to continue sell whilst physical stores have been unable to open. Many businesses have been learning as they go and consumers seem to have been willing to wait for extended periods of time to get products.

39% of those surveyed
feel confident about the future of their business

The new normal

delivery

The new normal

As the economy begins to reopen and life slowly moves to a new version of normality, businesses are now looking forward to how they can grow in the coming months. Top priorities include:

  • Acquiring new customers
  • Continuing to save money 
  • Health and safety of employees and customers

Sourcing PPE for employees, safer transport alternatives and working in social distancing environments are some of the challenges businesses will have to work around when trying to tackle their priorities. 

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