team: home office
Scott Griffith
chairman and chief executive officer
You can drive a Zipcar forward, backward, left or right, but Scott Griffith – Chairman and Chief Executive Officer of Zipcar – knows how to take Zipcar straight up.
Since Scott took the wheel in February of 2003, Zipcar has emerged as the world's leading car-sharing network. In the fall of 2007, Scott led Zipcar's merger with Flexcar, managing the integration of the companies' fleet, technology and membership base under the Zipcar brand and service.
Scott has solidified Zipcar's position as the leader of the car-sharing industry, establishing a brand and customer experience that has attracted hundreds of thousands of savvy, urban residents and businesses on the go. He has forged strong partnerships with some of the world's top brands and largest automakers, and developed relationships with transit agencies, universities and influential city and state governments. Under Scott's leadership, Zipcar has fostered the emergence of car sharing as a new transportation category, changing urban life by providing instant, affordable mobility across the United States, Canada and the United Kingdom.
For his accomplishments at Zipcar, Scott was named one of BusinessWeek's "Best Leaders of 2006," and he was the recipient of Babson College's ELiTE Award for entrepreneurship. As a leading authority on the benefits of car sharing and all things transportation, Scott has been interviewed by the world's top news outlets, including The Wall Street Journal, Newsweek, New York Times, CNN, CNBC, USA Today, Associated Press, CBS-TV, FOX-TV, ABC World News Tonight and Time Magazine.
Prior to Zipcar, Scott held senior-level positions at The Boeing Company, Information America, an Atlanta-based provider of online, public record information, and The Parthenon Group, a boutique, business strategy and investment firm.
Scott earned his BS in engineering from Carnegie Mellon University and his MBA from the University of Chicago.
Mark Norman
president and chief operating officer
Mark is our "car guy". From Vancouver to Chicago to London, Mark Norman is responsible for the worldwide operations of Zipcar. Mark joined Zipcar following its merger with Flexcar in the fall of 2007. He came to us with more than 20 years of executive experience in the automotive industry, including roles as CEO of Flexcar, and Chairman, President and CEO of DaimlerChrysler, Canada.
At Zipcar, Mark works with the executive leadership team to ensure optimal member experiences in every Zipcar market. His career has been defined by leveraging operational best practices to ensure customer satisfaction and revenue growth. While in the auto industry, he was responsible for teams numbering in the thousands and revenue in the tens of billions. Mark's ability to streamline complex operations with a focus on what matters most – members – helps Zipcar continue to expand its global operations with the same entrepreneurial and member-centric approach that has made us successful thus far.
Mark holds an undergraduate degree in Economics from Rice University in Texas as well as a Masters in Business Administration from Harvard Business School.
Ed Goldfinger
chief financial officer
Ed is the man with the financial plan. He is a seasoned CFO in charge of planning and managing all of those Zipcar doubloons.
The perfect blend of leadership, technology experience and fiscal savvy makes Ed an excellent fit for the world's leading car-sharing network. Most recently, Ed was the CFO of Spotfire, a business intelligence and analytics software company sold to TIBCO. This followed on the heels of a successful run at Empirix where Ed held the CFO and then CEO position and led the company through significant growth.
Earlier on, Ed spent time at KPMG, nine years at PepsiCo and held the CFO job at Sapient (he knows his technology). Ed is a graduate of the Wharton Undergraduate program at the University of Pennsylvania, and he was a CPA in the State of Connecticut.
Rob Weisberg
chief marketing officer
From pizzas when you want them to wheels when you want them, Rob has mastered the art of serving up buzz-worthy brand communication. Prior to joining our car-sharing family, Rob was VP, Multimedia Marketing at Domino's Pizza (and in case you're wondering, he likes his with cheese, tomatoes and banana peppers). Rob helped Domino's reach #1 in online market share and spearheaded the brand's launch into virtually every emerging media channel: e-mail, paid search, search engine optimization, text messaging, online and mobile advertising, interactive TV and social media.
Before Domino's, Rob worked in account services at several leading Madison Avenue agencies including Grey and Ogilvy. Here at Zipcar, he's the fearless leader of the marketing team, inventing new ways to connect with current and future Zipsters.
Rob has a degree in psychology and a certificate in business management with a concentration in marketing from the University of Rochester.
Doug Williams
vice president, engineering
Doug and his team are responsible for Zipcar's award-winning online, voice, and in-vehicle technology. Their goal is to make it as easy as possible for members to select, reserve, and drive an available car.
Doug joined Zipcar from Empirix, the leading provider of voice and web testing and monitoring solutions, where he was VP of Enterprise Engineering. Prior to Empirix, Doug held the position of SVP of Technology at Family Education Network, the largest K-12 education network on the Internet.
In addition to over 20 years experience managing technology teams, Doug holds a combined Electrical Engineering and Computer Science Degree from Princeton and an MBA from Harvard Business School.
Lesley Mottla
vice president, member experience
Lesley and her team are the behind-the-scenes masterminds who improve, design and innovate the Zipcar member experience across all channels—from mobile to web to the Zipcar itself. Among many other cool features, Lesley led the charge in creating Zipcar's smart phone applications, making it possible for the rest of us to reserve a Zipcar and honk its horn from across the parking lot.
Prior to Zipcar, Lesley was part of the Microsoft Office Product Group and held key product management roles at Groove Networks and HP Indigo. Earlier on, working in an international service design consultancy, she led cross-discipline teams to create innovative, service-focused experiences for all kinds of consumers and for global clients like BMW, Sheraton, Weight Watchers and AT&T.
Her passion for developing and delivering great experiences for people is matched by her personal enthusiasm for new experiences. She's co-founded an art studio, volunteers each year internationally, and participates on the board of a local non-profit aimed at improving the quality of life for girls in orphanages in the world's poorest countries.
Lesley is a graduate of the University of Massachusetts at Amherst, College of Natural Resources and the National Outdoor Leadership School (NOLS), East Africa. She earned her MBA from Northeastern University.
Jon Zeitler
executive vice president, corporate development
Jon and his team are responsible for strategic partnerships and international development for Zipcar. Jon came to Zipcar as part of our merger with Flexcar, where he was VP of Corporate and Strategic Business Development.
Jon brings to the table extensive experience in the business development, new venture, and policy arenas. He spent 10 years at America Online, where he worked in a number of executive positions, including Vice President of Business Development for Web Properties, Vice President for International Development, and Associate General Counsel for Strategic Transactions (yes, he is a lawyer by training, but we try not to hold that against him). Following his time at AOL, Jon served as an advisor to a number of high-growth online media companies. Going back a little further, Jon worked as Congressional staff on Capitol Hill where he pushed early efforts to encourage the adoption of efficient alternative fuel vehicles. We like to think of that as the beginning of his journey to Zipcar.
Jon holds a BA and JD from Duke University. He currently splits his time between our Cambridge HQ and Washington, D.C. offices, where he chairs the Board of a nonprofit called the Center for Inspired Teaching, coaches baseball, and tries to keep tabs on his three sons.
Dean Breda
general counsel
In addition to being able to write in that really tiny fine print, Dean is a seasoned lawman. He started his career at Boston law firm Testa Hurwitz & Thibeault, both in the corporate and labor and employment groups. He's held the role of senior counsel and general counsel at several leading companies: Oak Industries, a multi-national supplier of components to the telecommunications industry, StorageNetworks, a storage services and software provider, and VistaPrint, a provider of online printing and business solutions. He helped lead STOR and VPRT through their initial public offerings. Just before joining the Zipcar family, Dean was general counsel of Demandware, a venture-backed SaaS provider of ecommerce platform solutions.
Dean is a graduate of the University of Connecticut School of Law and the University of Massachusetts.