frequently asked questions
Of course you have questions
Because it's not every day that someone offers to hand you the keys to thousands of cars around the world.
Top FAQs | Applying | Group Memberships | Manual Driving Record Checks | Reserving Zipcars | Using Zipcars | Away from Home | Policies | Driving Rates, Billing and Fees | Insurance and Vehicle Damage
Top FAQs
How do I join?What's included in my membership?
Who is eligible to become a Zipcar member?
Is mileage included?
Who pays for gas?
What's the insurance coverage?
What types of cars do you have?
Can I drive on the same day that I join?
How do I reserve a car after I get my Zipcard?
Applying
How long does it take to become a member?Do you have to apply online?
So is it true that I only need to be 21+ to join Zipcar?
How does the 30-day trial period work?
Can Flexcar members still join Zipcar?
Group Memberships
Do you offer corporate rates or membership?Do you offer household or family memberships?
Manual Driving Record Checks
I have a US driving license in Puerto Rico. How do I obtain my driving record?I have a Canadian license in Alberta, British Columbia, Quebec, Manitoba, or Saskatchewan. How do I obtain my driving record?
Can I join if I have a driver's license from outside the US or Canada?
Reserving Zipcars
Will a car be available when I want one?How far in advance can I book a car?
For how long can I reserve a Zipcar?
Can I reserve a Zipcar by the hour or by the day?
Can I make a one-way trip in a Zipcar?
Using Zipcars
Where are the cars located?How do I get into a Zipcar?
How do I get the keys?
Do Zipcars have automatic or standard transmissions?
Does the car come with baby seats?
Are there roof racks on the cars?
Are any Zipcars equipped with hand controls?
What other accommodations does Zipcar make for disabled members?
Away from Home
Can I use Zipcars in other Zipcar cities?If I reserve a Zipcar in the US, can I drive out of state or in Canada?
If I reserve a Zipcar in Canada, can I drive in the US?
Policies
What happens if I return a car late?What happens if I get a parking ticket or other violation?
Can someone who is not a member drive a Zipcar?
Can someone who is a member drive a Zipcar during another member's reservation?
How are the cars cleaned?
Can I smoke in the car?
Can I take my pet in the car?
Driving Rates, Billing and Fees
What are the rates for the cars?How do I pay for Zipcar?
Who pays for tolls?
How are charges billed?
What other fees are involved?
Insurance and Vehicle Damage
What's the deal with insurance?What is a damage fee?
Will my credit card cover my damage fee?
Will my personal auto insurance cover my damage fee?
Can a Zipcar membership help me get discounts on personal auto insurance?
