Coronavirus (COVID-19): Keeping the Zipcar community safe

The safety of our members is, and always has been, our number one priority at Zipcar.  As such, whilst we remain in operation for essential trips, members should only use us for those journeys as outlined by the UK Government.

We must all follow the latest Government advice and play our part in stopping the spread of Coronavirus. We’re stronger together. 

If you need to use a Zipcar, here are the actions we're taking to keep you, our members, safe as well as what we’re asking of our membership community. 


What we are doing: 

  • Enhanced cleaning protocols and products: We have stringent checks in place to ensure all of our vehicles are cleaned thoroughly, and have further enhanced cleaning protocols and products. We’ve also enhanced the vigorous cleaning techniques of our vehicles, paying close attention to the hard surfaces people touch, such as steering wheels, door handles, mirrors and key fobs.


  • Increased hygiene: We’ve also promoted additional hygiene and safety practices within the team that works behind the scenes to care for our vehicles.


  • Waiving cancellation fees: Members can already cancel any Roundtrip booking at no charge with 3 hours’ notice for trips under 8 hours, or with 24 hours’ notice on journeys over 8 hours. As well as this, until 31st May 2020 if you need to make a cancellation with less notice just let us know and we’ll waive the cancellation fee. For more information or any queries, please visit our Help Centre.


What we are asking our Members to do: 

  • Adhere to the UK government's guidelines: Only use our vehicles for essential trips. This includes shopping for basic necessities, for any medical need or for travelling to and from work, where it cannot be done from home in line with the Government’s latest advice on 10th May 2020.


  • Practice good hygiene: We are asking our members to continue to be responsible members of our sharing community. Please follow guidance from health experts and use the best judgment regarding personal health. Members can help our car sharing community by bringing disinfectant wipes to wipe down the car for yourself and others, keeping their hands clean and using anti-bacterial hand gel before and after each trip.


  • Only travel with members of your household: As per the Government’s advice, we ask all our members to observe social distancing. This means you should only travel in a Zipcar with members of your household. 


  • If driving to other destinations for outdoor exercise, only to do so from Wednesday 13th May 2020 if you're a resident in England, in line with the UK government’s advice, and to maintain social distancing rules.


  • If you are experiencing symptoms of Coronavirus, or have knowingly been exposed to someone suspected or confirmed to have COVID-19, please do not book any Zipcar vehicle for 14 days in the interest of other members.


We are closely following updates on Coronavirus (COVID-19), including guidance from Public Health England (PHE), the World Health Organization (WHO), and local health officials. We do not expect service disruptions at this time.


We'll continue to take actions necessary to keep our community safe.  For the safety of all members, please ensure you are taking the right personal steps to ensure you and others remain safe, and following the UK government’s latest guidelines.