Zipcar Community Rules

Being part of our car-sharing community means looking out for each other, too. Here's our community rules all members need to follow.


Return it right

Return it right

Return a Roundtrip on time or you’ll be charged from £35. Drop a Flex in our Zipzone.

Belongings and rubbish

Keep it clean

Clean up, don’t smoke and take everything with you or be fined from £35.

Full fuel gauge

Fill 'er up

If fuel is below ¼ tank for Roundtrip, fill up before you return or you’ll be fined from £35.

Plus, don’t forget to report damage (and other issues)

Before every trip, check your Zipcar inside and out for any issues. While we expect the previous member to leave the vehicle in a good condition, it is important to report any issues at the beginning of your reservation so we know it wasn’t you. You can report the cleanliness of the vehicle at the start of your journey in the app, but If there's damage or any other issues, check the log book (in the glove box) and follow the steps in there.

What about pets?

Pets can only travel in a Zipcar if they are kept in a shut carrier (no matter how cute Buster and Fluffy are). Service and assistance animals used by disabled members or passengers are an exception, and are allowed in the vehicle without a pet carrier. The reason for this is we need to cater for members with pet allergies! So ensure you clean up any stray pet hair at the end of your reservation.

Got more questions?

If you've got questions about our Community Rules or how Zipcar works, check out our blog or Help Centre

Visit our Help Centre

Flex vs Roundtrip

Join online and you'll get access to thousands of our cars and vans throughout London. How you use them is up to you – we have two options to choose from.

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Flex is our one-way service. Just look for the blue pin in the app, reserve and drive then just drop in our Zipzone across London. Perfect for spontaneous one-way trips around the city, starting from 31p per minute.


With Roundtrip pick your car up from its dedicated bay – you’ll find them all over London. Use the app to find any green pin near you, book and drive by the hour or day - starting from £3 per hour or from £33 per day. Park in the same bay you picked your Zipcar up from.

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Why Zipcar?

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Save money

We pay for fuel, parking, Congestion Charge and insurance – so you get access to a car without all the hassle of owning one!

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Rent a car locally

Zipcars live just around the corner. We've got the largest car sharing fleet in the UK (not that we're boasting) and you'll find us in cities across the UK. 

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Drive on-demand

Whatever you need wheels for, we’ve got them. Rent cars and vans by the minute, hour or day when and where you need them.

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Live greener

We’re the perfect addition to buses, trains and bikes for those times when you just need a car. We've also got hundreds of electric cars in our fleet.