ending your zipcar reservation

Extending your Zipcar Roundtrip reservation

Plans can change at a moment's notice, so look no further for help changing your reservations
ending your zipcar reservation

What to do if you're running late

If you're running late or would like more time out and about it's really easy to extend your Roundtrip reservation. For Flex there's no such thing as being late, just make sure you drop the car in our Zipzone! The first step is to extend your booking (take a look below on how to do this). If you can't, then simply call our Member Services team on 0333 240 9000 as soon as you can! The more time we have to notify any members affected the better.

Extend your booking via SMS

Getting out of town in a Zipcar

Extend your booking via SMS

You can activate SMS notifications via your Member Web section (when you log into the website). You can then choose which alerts you wish to receive. Once set up you can receive reminder messages 36 hours and/or 1 hour before your reservation, and 30 minutes before the booking is due to end. Additionally we will text you if someone makes a reservation directly after yours, meaning you are no longer available to extend. You will need to have two-way texting enabled. Look for the  symbol here to set this up. To extend simply text us how much you'd like to extend by in the format of ext 30m (means 30 minutes) or ext 1h (means 1 hour). For more details please see our Help Centre. 

Extending via the app

Extend your booking in the Zipcar app

Extending via the app

You can extend by selecting the date and time boxes to the right of ‘Ends’ and selecting a new time (and date if desired) from the scroll wheel.  A new estimated cost will be displayed for your changed reservation.  If you are happy to make these changes, just select ‘Change Reservation’. If the extension is successful you will see the new reservation times highlighted in orange, along with a message at the top of the screen saying ‘Reservation Updated’, as shown in the image above.

If you can’t see the new time highlighted in orange there is a good chance the reservation did not extend properly. Try and make the extension again but if you continue to have trouble please use the text extension service or call through to Member Services.

If you are unable to extend your reservation and may be late returning the vehicle, please call us on 0333 240 9000 straight away. Please note that returning the vehicle late will result in late charges being applied. 

Late fees - and why we have them

If you return your car late, you will be charged late fees starting at £35. Timely returns are really important in the world of car clubs. If someone returns a car late, then the next member can't start their reservation on time, so you can see why we need to have late fees. We never want to be mean, we're just trying to make sure that members get their cars when they need them. But it goes without saying - most importantly, drive carefully, there's no need to break the law or risk your safety to get back on time!

Ways to avoid late fees

Zipcar Roundtrip in London

Ways to avoid late fees

When you book your car, make sure you allow enough time for your entire trip. Think about travel time (there and back), potential traffic and the amount of time you'll spend at your destination. Go ahead and book a little extra if you're not sure (before someone else does!).

If at any time during your reservation you realise that you won't be able to get the Zipcar back on time, you can always try to extend your reservation. If no one's waiting for the car, it's all yours (once the extension is confirmed). If someone is waiting for the car, we will need to make other arrangements for them, so the sooner you can let us know, the better.

What if I'm only a couple of minutes late?

Zipcar keys in glove box

What if I'm only a couple of minutes late?

If you've returned late by a few minutes, don't chance it! Call Member Services straight away, we can check the exact time you finished your reservation and confirm if you're at risk of being fined. Late fees are automatically applied regardless of whether another reservation follows your own, so make sure you extend your reservation if you can.

We'll do everything we can to avoid you being charged. The best action you can take as a member is letting us know with as much notice as possible. The more time we have to notify other members, the happier everyone will be!

Cancelling your Roundtrip booking

We expect now and again that your plans will change and you need to cancel or amend your Zipcar reservation. There’s no penalty to cancel or change a reservation provided you give us enough notice prior to the start of your booking. If your reservation is 8 hours or longer, you need to provide a clear 24 hours’ notice to cancel without charge. If your reservation is less than 8 hours you only need to provide 3 hours’ notice.  You can amend or cancel your booking in our app, or on the Zipcar website when you log in. Please note that if you don't cancel or change your reservation with the required advanced notice, you will be charged the full amount of the reservation.

Why Zipcar?

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Zipcars live just around the corner. We've got the largest car sharing fleet in London (not that we're boasting) and you'll find us in cities across the UK. 

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