In-app Cleanliness Reporting
Being part of our car-sharing community means looking out for each other, and we are constantly trying to find ways to make this easier for you. Our new in-app feature means drivers can feedback on the cleanliness of their car at the start of their trip.
How it works
At the start of your trip, you'll see a check-in section reminding you of our Community Rules we ask all members to follow. You will then be asked to report on the cleanliness of the car on a simple scale - remember to report any damage or other issues with the vehicle by following the instructions in the log book (in the glove box). As a car sharing community is a little different from owning and renting a car, we've given some examples below of what you can expect from our cleanliness levels.
![Static image 1](https://media2.zipcar.com/drupal-presales/column-section/Startic%201.png)
![Static image 2](https://media2.zipcar.com/drupal-presales/column-section/Startic%202.png)
Why was this feature added?
We are always looking for ways to make Zipcar and our app easier to use. This new feature means it's much simpler for members to report on the cleanliness of the car, so we can see when vehicles are left in a condition that is not in line with our community rules. We will be able to follow up with members who leave vehicles in less desirable conditions and warn, fine, or even remove them from the service. Remember, if there is damage to the vehicle that is not in the log book you need to call our member services team, as this new feature is only for cleanliness. There is a guide as to what you can expect from cleanliness levels below.
What cleanliness level can I expect?
As a car-sharing community, it's important that all our members leave the vehicles as they would want to find them because chances are, the next person using the car will be another member! Below is an explanation of each of our cleanliness levels in the
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