Schedule 2: Special Conditions - Zipcar Flex

In addition to the Rules and obligations set out in the Zipcar Contract and Schedule 1, Members are required to take careful note of, and abide by, the Rules set out in this Schedule 2 when using a Zipcar vehicle under Zipcar Flex.

1. Reserving Flex Zipcar Vehicles

1.1 Members may reserve Zipcar Flex vehicles on the Zipcar app in advance and allow up to a fifteen (15) minute pre-rental hold period before picking up and using the Zipcar Flex vehicle. Zipcar does not guarantee the availability of any Zipcar Flex vehicle but will use reasonable endeavours to ensure reasonable availability of Zipcar Flex vehicles for its Members.

1.2 If you have not made a reservation in advance and the Zipcar app shows that there are available Zipcar Flex vehicles, you may reserve the Zipcar Flex vehicle using the Zipcar app to take possession of the Zipcar vehicle at your convenience. Zipcar Flex vehicles must be reserved via the Zipcar app prior to accessing and taking possession of a Zipcar Flex vehicle.

1.3 The minimum rental period is one minute. The maximum rental period is two (2) consecutive days. Renting a vehicle for back to back multi day rentals is prohibited. Use of a vehicle for a period of longer than two (2) consecutive days may be authorised at Zipcar's discretion and must be arranged with a Zipcar representative in advance by calling us.

1.4 Cancelling a Reservation: You may hold a vehicle for up to 15 mins free of charge. You will be charged a fee, as further described in the Additional Charges Schedule, for extending the pre-rental hold beyond 15 mins. Once you have purchased the extended pre-rental hold, the fee cannot be refunded, even if the extended pre-rental hold is no-longer required. No more than two (2) pre rental hold period cancellations in any period of twenty four (24) hours are allowed. Pre rental hold period cancellations beyond this may be subject to certain charges and/or cancellation fees, as further described in the Additional Charges Schedule.

2. Vehicle Pick-up, Return and Charges

2.1 You must pick up the selected vehicle at the parking space where the selected vehicle is parked as indicated on the Zipcar app and, after you have completed your trip and no longer require the Zipcar Flex vehicle, you can leave it parked, secured, clean (rubbish removed), with at least a quarter tank of fuel, and in good working order, within the Designated Parking Zone.

2.2 You are responsible for all charges and costs incurred related to the Zipcar Flex vehicle for the entire period of the reservation. You will be charged until you have successfully ended your trip and locked the Zipcar Flex vehicle using the Zipcar app.

2.3 When a Member wants to end its use of a Zipcar Flex vehicle, the Member can end their trip and lock the Zipcar Flex vehicle by using the Zipcar app. The Member will only be able to end their trip when the Member has parked the Zipcar Flex vehicle in the Designated Parking Zone. If a Member has parked the Zipcar Flex vehicle in the Designated Parking Zone and is not able to end their trip, the Member should immediately contact us by phone.

2.4 The vehicle must be parked, secured, closed, locked and serviceable (all accessories off, key out of ignition and in proper place, all windows, doors, hatches, sunroofs and other openings closed, fuel card, parking pass and other accessories in the vehicle) and returned to the Designated Parking Zone.

2.5 All charges or fines incurred by leaving a Zipcar Flex vehicle outside the Designated Parking Zone, shall be charged to the Member and the Member will be responsible for the payment of those charges and/or fines.

2.6 Members will be charged for driving Zipcar vehicles using the following pricing structure: Zipcar Flex rates.

3. Eligible Expenses

An "Eligible Expense" is defined in this Schedule 2 as an expense that is authorised in advance by a Zipcar representative. If you pay for an Eligible Expense, you must keep the actual receipt reflecting the item or service purchased and the date and time of purchase (which must be during your reservation), and note on it the odometer reading at the time of the purchase. Please print your name on the receipt and email the receipt to us within thirty (30) days of your reservation and we will credit such amount to the relevant bank account number, credit or debit card you have on file for the applicable reservation. No credit or refund will be given without a receipt, or if the receipt is submitted thirty (30) days or more after the reservation date.

4. Taking a Zipcar Flex Vehicle Abroad

Driving a Zipcar Flex vehicle outside of England, Scotland and Wales without written permission from Zipcar is prohibited.