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Managing Drivers on your Account
As the account administrator, you have control over who is an approved driver and admin on your account. Below is an explanation of how to manage your account members.
But first, are they eligible? The table below details driver eligibility requirements. In order to get approved as a member, applicants need to have held their license for at least 1 year, be 21 or older, have no major violations in the past 3 years and no alcohol or drug-related violations in the last 7 years. If these criteria aren't met, it is highly likely the application will be rejected. For more information on how Zipcar for Business works click here.
Adding a Driver
Account permissions
Damage waivers
Below are some answers to the most common questions we get about our waiver policies.
What is a waiver?
The standard excess on a Zipcar account is £750, which means if one of your account drivers has an accident or incurs any damage, the first £750 of the bill needs to be paid before insurance covers it. A damage waiver can reduce this excess or even fully remove it.
How do waivers work?
There are two types of waiver for Zipcar for Business accounts, which are charged on a per trip basis:
- For £1.50/hour or £10/day or £2.50 per Flex trip per day the damage excess is reduced to £250
- For £1.75/hour or £12.50/day or £2.50 per Flex trip per day the damage excess is reduced to £0
You can either opt in or out of one of the above waivers.
How can I opt in?
To opt in or edit your damage waivers, visit your 'Account setting' in 'My account' section on desktop and select 'Damage protection' to make any changes.
To find our more or if you have questions contact your account manager by email or phone or click here.
Other questions?
We've summarised some more FAQ's below:
How can I download invoices?
To access or download account invoices, follow the steps below:
- Click 'Billing' on your desktop account
- You can download an invoice for each trip by pressing the green page symbol next to the reservation
- You can also click 'Download activity' specify dates and click 'PDF' at the bottom of the page for a summary
What about Parking Charge Notices?
Unfortunately sometimes parking or traffic violation notices can be received by our Zipcar for Business members, which we understand can be frustrating. We've put together a list of FAQ's to help you understand how we deal with PCN's and what you need to do should you or a driver on your account receive one. Take a look here. It is worth noting that we will contact the driver directly should they receive a PCN and not the account admin.
What if my business name changes?
Please email [email protected] with proof of your new business name to let us know if it has changed.
Why can't I access the app?
If you are only an admin on the account, you won't be able to login and use the Zipcar app. Follow the below steps to update your account to a driver account:
- Click 'My account' then 'Account settings' and finally 'People'
- Click the three dots next to the relevant name
- Click 'Update role' select 'Driver' and save changes
Why Zipcar for Business?
Save money
Get up to 30% off standard rates. Everything’s included – Congestion Charge, fuel, insurance, maintenance… and we’re ULEZ compliant.
Drive on-demand
Book instantly and drive by the minute, hour or day, 24/7. Choose from thousands of cars, vans, and luxury vehicles.
Flexibility
Using Zipcar means you can scale your fleet to suit your business needs. It’s easier and cheaper than having your own vehicles.
Account management
We’ll help you make the most of the service as well as take the hassle away on everything from booking to billing.
