Team member opening a Zipcar door
Team member opening a Zipcar door

Behind the scenes at Zipcar

Each and every one of us is responsible for making sure we leave Zipcars in the way we’d like to find them. But did you know we have a whole team of people here at Zipcar that regularly check and maintain our cars too?  From making sure they’re safe and serviced, to deep-cleaning, charging and even moving our Flex cars nearer to you – they’re a busy bunch!  Here’s a snapshot of all the great work the team do behind the scenes to keep Zipcar moving. 

 

 

Cleaning

Cleaned car

Cleaning

Nobody wants to get into a dirty vehicle, and while it’s on each and every member to make sure you follow our Community Rules and leave it as you’d wish to find it, we have a team dedicated to deep cleaning the vehicles between trips.

Re-locating

Relocated car

Re-locating

Our one-way Flex cars move around all the time, meaning that sometimes there can be more in one area than there needs to be. So we work with our teams to understand where members like you are searching for Flex cars, and if there’s low volume but high demand they’ll cycle to cars not getting used and move them where you need them to be – so you’re ready to roll 24/7. 

Charging

Charged car

Charging

We’ve got 325 electric cars (EVs) in our fleet, with a vision to be fully electric by 2025.  But we know that electric cars are still new to most people, so we take care of the charging for you! Our team charge our EVs overnight, so you’ll have plenty of charge to zip around London the next day. 

Working with our partners

Our Zipcar teams and partners are integral in making sure our fleet are ready to roll 24/7. 

Autofleet Logo

Autofleet

Autofleet provides a SaaS platform for fleets to optimize operations and launch new mobility services: the platform leverages advanced machine-learning algorithms to maximize availability for customers and fleet efficiency. 'Autofleet is proud to do our part in delivering an outstanding experience for Zipcar members and keeping the fleet running at top speed. With dozens of operators in the field each day, the Autofleet platform ensures streamlined operations and agility to react quickly to the dynamic and constantly-changing needs of a fleet in one of the busiest cities in the world.'

Spotless Logo

Spotless

Spotless provides eco-freindly servicing for our car club fleet. 'Here at Spotless, we are proud to represent Zipcar in keeping their fleet of cars in sparkling, tip-top condition. From our fully electric, carbon neutral vans, to our ecologically friendly cleaning products, we guarantee a perfect clean, every time. We love working with Zipcar; we have a fantastic partnership and love working together to give the best member experience! '

 

Zipcar Community Rules

Being part of our car-sharing community means looking out for each other, too. Here's our community rules all members need to follow.

 

Belongings and rubbish

Keep it clean

Clean up, don’t smoke and take everything with you or be fined from £35.

Full fuel gauge

Fill 'er up

If fuel is below ¼ tank for Roundtrip, fill up before you return or you’ll be fined from £35.

Return it right

Return it right

Return a Roundtrip on time or you’ll be charged from £35. Drop a Flex in our Zipzone.

What about pets?

Pets can only travel in a Zipcar if they are kept in a shut carrier (no matter how cute Buster and Fluffy are). Service and assistance animals used by disabled members or passengers are an exception, and are allowed in the vehicle without a pet carrier. The reason for this is we need to cater for members with pet allergies! So ensure you clean up any stray pet hair at the end of your reservation.

Got more questions?

If you've got questions about our Community Rules or how Zipcar works, check out our blog or Help Centre

Visit our Help Centre

Why Zipcar?

piggy bank jar with Pound symbol on the front

Save money

We pay for fuel, parking, Congestion Charge and insurance – so you get access to a car without all the hassle of owning one!

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Rent a car locally

Zipcars live just around the corner. We've got the largest car sharing fleet in the UK (not that we're boasting) and you'll find us in cities across the UK. 

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Drive on-demand

Whatever you need wheels for, we’ve got them. Rent cars and vans by the minute, hour or day when and where you need them.

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Live greener

We’re the perfect addition to buses, trains and bikes for those times when you just need a car. We've also got hundreds of electric cars in our fleet.