Your first Zipcar trip

We've put together all of the information you'll need when taking your first Zipcar trip. Start reading so you can get driving!

Getting started

Zipcar in Hackney

Getting started

If you're all signed up with your account approved, you can download our app and find a car near you! If not, head on over to our joining page to start your application, just have your driving license to hand.

We are a car sharing community, which means looking out for each other. We ask all our members to follow our community rules, so everyone can enjoy their trips as much as you do!



Our community rules

Before you hit the road, read our community rules of car-sharing.

return on time

Return it right

Return a Roundtrip on time, or you can extend your booking. Drop a Flex in our Zipzone.

Belongings and rubbish

Keep it clean

Clean up, don’t smoke and take everything with you. Don’t forget to recycle your rubbish!

Full fuel gauge

Fill ‘er up

If fuel is below ¼ tank at the end of your trip, fill up before you return to it’s bay. Fuel's on us!

Search and book

Man using Zipcar app

Search and book

Once you're all set up on the app you can find all the vans and cars available nearby, for both Roundtrip and Flex.  If you're looking to book a trip in advance or go outside of London, you can book our Roundtrip cars. You might only need a shorter trip in London, or even a one way journey, in which case Flex is the option for you! For even more details about reserving your Zipcar, take a look at our help centre page.

Check and report

Getting into a car club bay

Check and report

Once you've made your reservation, you can make your way to the car or van for the start time of the booking. Finding and unlocking the car can all be done with our app, but if you want to learn more you can find out here.

As we are a car sharing community, we ask all of our members to look out for each other and our vehicles. Before you set off, make sure you check the car for damage and report any that isn't already noted in the log book by following the instructions there (in the glove box). 

We also ask members to report on the cleanliness of the vehicles at the start of their trip in the app (this doesn't include damage!) to help everyone in the community. You can find out more cleanliness reporting here.

Get Driving

Couple in a Zipcar

Get Driving

You've unlocked your car with the app and done all your checks, so you're ready to hit the road! The keys are in the glove box to get the car started, and make sure you have an amazing trip!

If you arrive at your Roundtrip car and there is no booking immediately before, you can enter the car 10 minutes early and you won't be charged for it! Anything before 10 minutes you will be charged for the extra usage.

Returning your car

Zipcar Flex in London

Returning your car

When your trip is nearing the end make sure you know where you are leaving your Zipcar. Roundtrip vehicles must be returned to the same bay you picked them up from, and Flex cars can be dropped anywhere in our Zipzone.

Remember you might need to refuel the car (fuel's on us!), and put the keys back in the glovebox before locking the car and ending the trip on our app. Always leave the cars how you would want to find them, this is car sharing after all!

For full details on how to return your car correctly, check out our blog.