How Does Car Sharing Work?

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Canada

Golden Horseshoe

United Kingdom

Becoming a Zipcar member

Applying is as easy as 1,2,3. All you need is to be 21 or older (18 if a student) and have a valid driver’s license.

1. Pick a plan

Select the membership plan that's best for you to get started.

2. Verification

We verify your driver's license and identity. Most members are approved and can book a car within minutes, but in some cases may take a bit longer.

3. Book a trip

Once approved, you can book cars instantly with the Zipcar app. We'll also send you a Zipcard as a backup way to access cars.

Becoming a member: FAQ

Am I eligible to be a Zipcar member?

You can apply for Zipcar membership if you’re at least 21 years old (or 18-20 if you are a student at a university affiliated with Zipcar) and have a valid driver’s license. For non-US based licenses, or residents of Michigan, learn more.

How do I use my Zipcard?

Once you receive your Zipcard, keep it with you on all trips in case you're in a low signal area or your phone runs out of battery. To unlock and lock the car with your Zipcard, tap the Zipcard to the reader on the driver's side of the windshield. Note: It takes up to 5-7 business days for the Zipcard to arrive. Until your Zipcard arrives, make sure to only book cars and trips where your cell phone will be in range.

How long is the application process?

Apply online with a valid driver's license. Most people are approved instantly and can book a trip within minutes, but if there's a reason for delay, we'll email you. As soon as you're approved, you can book Zipcars by the hour or day and use our app to unlock and lock during your trip. We'll also mail you a Zipcard, which is an access card to any Zipcar vehicle you reserve. Learn how to check the status of your application.

More questions?

What you will need:

Valid driver’s license

(International driver?)

Credit or debit card

Book a round trip car

Once you receive and activate your Zipcard, you can book round trip Zipcars immediately on our website or through our app.

A cell phone with a list of Zipcars on the screen

A hand holding a cell phone with a map of Zipcars on the screen

Download our app

Book Zipcar trips on the go with our app.

Booking a Zipcar: FAQ

How do I book a trip?

Log into our iPhone® or Android™ app or our website to search for and book your preferred car, timeframe, and location.

How do I cancel or modify an existing trip?

You can cancel your upcoming hourly trip up to 3 hours before its start time at no charge through the app or online under Trips. For trips longer than 8 hours in length, you must cancel at least 24 hours in advance to avoid cancellation fees. For rules on cancelling or modifying your trips, learn more here.

Where do I return my Zipcar when my trip has ended?

Zipcar is a round trip service, so your Zipcar must be returned to the same location where you picked it up originally. If your location has multiple Zipcar parking spots, you can park in any available Zipcar spot. Make sure to lock up with the app or your Zipcard to end your trip.

More questions?

Starting your trip

Use our app to unlock and lock during your trip. We'll also send you a Zipcard. Remember, the keys to the car should stay in the car at all times.

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Starting your trip: FAQ

How do I find my Zipcar?

Access the car's location details in the My Trips section of the app. We'll also send details about your upcoming trip in a confirmation email.

How do I get into my Zipcar?

To unlock and lock your car, use the app or tap your Zipcard to the reader on the driver's side windshield of the car. The car keys will be located inside of the Zipcar, typically in the console or attached to the ignition.

What if I get into an accident or need roadside assistance?

Your Zipcar membership includes insurance (learn more about insurance coverage here) and roadside assistance 24 hours a day, 365 days a year. If you need help while on the road, call 1-866-4ZIPCAR and we'll take it from there.

Where is the gas card located?

You can find the free gas card in the visor over the driver’s seat of every Zipcar. To use, insert the card at a gas station as you would a credit card. Remember to always return cars with at least ¼ tank of gas to avoid fees. Learn more about how to fuel up here.

Who can drive my Zipcar?

Other active Zipcar members can drive your Zipcar, but you must be in the car if you booked the trip. Non-members are strictly forbidden from driving your Zipcar. Learn more.

More questions?

Our community rules

When you share a Zipcar, you also share responsibility. These rules make sure every member enjoys their trip. If we see a pattern of rule breaking, we may close your account.

Keep the car clean

No smoking and clean up after yourself, or you'll be charged a $50+ fee.

Fuel up

If the gas is below 1/4 tank, use the gas card in the visor to fill up, or you'll be charged a $30 fee.

Return on time

Return to the car's home location on time, or you'll be charged for the extra time you used the car plus a $50+ fee.

Our community rules: FAQ

What do I if my Zipcar is damaged?

Before you start driving, inspect your Zipcar inside and out and report any issues right in the app. While we expect the previous member to leave the Zipcar in good standing for you, it is important to report any issues before you drive. Learn more.

How do I extend my reservation?

Provided that another member does not have a reservation immediately after yours, you can extend your trip using the mobile app or by text. If you see that the car isn't available, you'll need to return on time to avoid a late fee.

What happens if I’m late in returning my Zipcar?

We know lateness can be part of everyday life. However, as part of the Zipcar community, it’s imperative that you return on time – if you don’t, you could impact the next member’s trip. Then they’ll be late, and the next person will be late... you get the idea.

To avoid being part of this domino effect, here are some tips to be on time:

Book your trip well in advance

Book enough time to take traffic, refueling and cleaning the car into consideration.

If the car is available, extend your trip from the “drive” screen in the app

If you do return late, you’ll be charged for the extra time you used the car, plus a $50+ late fee.

More questions?

Watch how Zipcar works

Watch these short videos to learn the ropes. You'll be zipping like a pro in no time.

Booking a trip and the basics

Starting your trip

Ending your trip

Why Zipcar?

Wheels when you want them, by the hour or day, and only pay for the time you reserve.

Save money

Zipcar covers gas, insurance, parking, and maintenance for a potential savings of $600/month over car ownership.

Cars near you

Zipcars live in your local neighborhood, and in cities, campuses and airports across the globe.

Drive on-demand

No waiting in line at the counter. (No need to even search for your keys!) Just book and go.

Go beyond public transit

Zipcar is the perfect complement to the bus and train—whether it’s local errands or weekend adventures.

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